Dear Clients,

We are investigating an ongoing latency /stability issue on the machine hosting vent47.light-speed.com. It seems that the last Operating system upgrade created some driver issue on the NIC. We will try a NIC driver update Tonight at around midnight.

UPDATE: After trying new NIC card drivers and different Operating system version without any success in fixing this problem we have replaced the NIC card. Everything seems to be back to normal, we will keep monitoring it closely.


Thank you for your patience and understanding.

Dear Clients,

There is currently a network issue affecting a few of our servers in Denmark, our provider is aware of the problem and working on a solution.

We will update this news as soon as we have more information

Dear Clients,

On the 19th of November at around 10:00AM EST we will perform a scheduled maintenance on all Denamrk, France, Portugal & Germany.
We expect around 25minutes of downtime and/or instability for each machine, the maintenance should be completed by 00:00 EST.

Your server will come back online automatically and all settings will be kept.


Thank you for your patience and understanding.

Dear Clients,

On Wednesday 18th of November between 3:00AM and 5:00AM our New Jersey provider will be upgrading one of their core router. They expect around 20 minutes of downtime while the router reboots.


Thank you for your patience and understanding

Dear Clients,

On the 19th of November at around 9:00AM EST we will perform a scheduled maintenance on all San Jose, Los Angeles & Dallas Servers.
We expect around 25minutes of downtime and/or instability for each machine, the maintenance should be completed by 11:00AM EST.

Your server will come back online automatically and all settings will be kept.


Thank you for your patience and understanding.

Dear Clients,

The machine hosting vent82 and ts38 stopped responding properly, we initiated a reboot and service should be back online shortly.

UPDATE 3:20 PM EST: The machine is back online and services restored.

Thank you for your patience and understanding.

Dear Clients,

On the 16th of November at around 9:00AM EST we will perform a scheduled maintenance on all Chicago, New Jersey & Virginia Servers.
We expect around 25minutes of downtime and/or instability for each machine, the maintenance should be completed by 11:00AM EST.

Your server will come back online automatically and all settings will be kept.


Thank you for your patience and understanding.

Dear Clients,

There was a router problem in Dallas and the problem was quickly resolved by our provider. The network is now back to normal.

We will keep monitoring the situation closely.

Thank you for your patience and understanding.

Dear Clients,

There is current a network problem with our machine hosting vent97 and vent98 in Denmark, they are aware of the problem and working on a solution.

We will update this news as soon as we have new information.

UPDATE: Machine is now back online, we will keep monitoring it closely.

Thank you for your patience and understanding.

Dear Clients,

On the 10th of November at around 9:00AM EST we will perform a scheduled maintenance on all Montreal, Denver & Atlanta Servers.
We expect around 25minutes of downtime and/or instability for each machine, the maintenance should be completed by 11:00AM EST.

Your server will come back online automatically and all settings will be kept.


Thank you for your patience and understanding.

Dear Clients,

On the 9th of November at around 9:00AM EST we will perform a scheduled maintenance on all Washington, Columbus & North Caroline Servers.
We expect around 25minutes of downtime and/or instability for each machine, the maintenance should be completed by 11:00AM EST.

Your server will come back online automatically and all settings will be kept.


Thank you for your patience and understanding.

Dear Clients,

The machine hosting vent30, ts14 and vent36 stopped responding properly, we are investigating the cause and will have the servers back online as soon as possible.

We will update this news as soon as we have more information.

UPDATE: 11:00 PM EST: Server is back online

Thank you for your patience and understanding

Dear Clients,

There is currently a problem with one of our Machine in Montreal, we have contacted our provider and they are investigating the issue. We will update this news as soon as we have more information.

UPDATE 4:40PM: The server is now back online and all service are back to normal.

Thank you for your patience and understanding

Dear Clients,

On the 6th of November at around 9:00AM EST we will perform a scheduled maintenance on all Los Angeles, San Jose & Seattle Servers.
We expect around 25minutes of downtime and/or instability for each machine, the maintenance should be completed by 11:00AM EST.

Your server will come back online automatically and all settings will be kept.


Thank you for your patience and understanding.

Dear Clients,

On the 5th of November at around 9:00AM EST we will perform a scheduled maintenance on all New York and Toronto Servers.
We expect around 25minutes of downtime and/or instability for each machine, the maintenance should be completed by 11:00AM EST.

UPDATE: The Machine hosting vent45.light-speed.com, vent53.light-speed.com, vent63.light-speed.com, ts27.light-speed.com did none come back online after a reboot, we are investigating and will update this news as soon as we have more information.

UPDATE: maintenance completed all machine and service back online

Your server will come back online automatically and all settings will be kept.


Thank you for your patience and understanding.

Dear Clients,

There is currently a network issue affecting both Australia locations causing intermittent connectivity, we have contacted our provider and will update this news as soon as we have more information.

UPDATE 12:30PM : Network seems to be back to normal

Thank you for your patience and understanding

Dear Clients,

Our machine hosting ts38 and vent82 in Washington DC stopped responding properly, we initiated a reboot and service should be back online in 10-15 minutes. We will update this news as soon as we have new information.

UPDATE 8:10AM: The reboot failed and the machine is not responding, a technician is investigating the problem and we will update this news as soon as we find out the extent of the problem.

UPDATE 8:20AM: The server is now back online, we will keep monitoring it closely.

Thank you for your patience and understanding.

Dear Clients,

Our New Jersey provider are performing an emergency code upgrade on a distribution switch that may affect the connectivity to your servers at 03:00 Eastern Time on 11/02/2009.
They expect about 20 minutes of downtime and/or network instability.


Thank you for your patience and understanding

Dear Clients,

Our New York provider will be conducting a network maintenance on November 1st at around 5:00 AM. They expect about 15 minutes of downtime and/or network instability.

Your service will come back online automatically and the settings will be kept.


Thank you for your patience and understanding.

Dear Clients,

There is currently a network issue affecting our New York provider, they are aware of the problem and working on a solution. We will update this news as soon as we have more information.

UPDATE 2:41PM: Network Is back to normal, we will keep monitoring it closely.

Thank You for your patience an understanding

New Jersey has just went offline. We are contacting that location and will update you ASAP.

Please be patient, as we cannot accept everyone on the live chat at once.

Thank you for your patience and understanding.

Ventrilo clients:
*************************
** Failover/Redundancy servers ACTIVATED **
1. On the left Click 'In Control - Server Redundancy'
2. Click 'Click Start Redundant Server'
3. Connect to the Redundant Servers IP address
4. Redundant Servers will be de-activated tomorrow

UPDATE 2:00 AM : The network is now back to normal, we will close the failover servers tomorrow.

Dear Clients,

Our provider will be performing a maintenance on our server Monday morning. During the maintenance your service will be unavailable, we expect around 35 minutes of downtime.


*UPDATE* This maintenance has been moved to Tuesday morning the 27th October.

UPDATE 10:53AM: This maintenance is taking longer then we anticipated, our provider should have this completed soon. Thank you for your patience

Thank you for your patience and understanding.

Dear Clients,

On the 26th of October at around 23:00 BST our provider will perform a maintenance on their core router. The maintenance will last approximatively 20 minutes, during that time your service will be unavailable or unstable.

Thank you for your patience and understanding.

Dear Clients,

Our Norway location is currently affected by a network issue casing packetloss and high latency.
We are investigating the problem and will update this news as soon as we have more information.

UPDATE 5:20PM EST: We are now trying solutions for this problem which will probably create instability and disconnections. We performed a server reboot to try to fix this issue and the machine never came back online. Our provider is investigating the problem and hopefully it is not a hardware problem.

************************
For our Ventrilo clients:
*************************
You can start your FREE redundant(backup) server by following these steps:

1. Click "In Control - Server Redundancy" on the left hand side of your Control Panel under the server name
2. Click the "Start Redundant Server" button at the bottom of the page.
3. Wait for the server to start
4. Connect with your Redundant Server IP and Port. One thing to note is that you'll use any passwords that you use to log in to your main server with to join your Redundant Server.
5. The Redundant Server will be disconnected automatically after the Norway servers comes back to normal and you can continue to use your primary server.

UPDATE: The packets loss issue is now back, we are investigating with our provider, we will probably try a Network Card change in the near future, we will re-open the fail over servers until we find a permanent solution.

UPDATE: We have investigate and tried many different solution, we believe that we found a temporarily solution, we currently do not see any packet loss but our NIC card seems to be the problem. Our provider will be changing the NIC card in the server Monday morning.


UPDATE 24th 7:15PM EST: Due to the problem being back, we have made some software changes and will attempt a reboot at around 11:00pm EST, we are very sorry for the inconveniences we understand the urgency of this situation and have been working diligently to try to find a solution. We will as well change the NIC card monday to make sure it is not an hardware issue.

Thank you for your patience and understanding.

Dear Clients,

On the 26th of October at around 9:00AM EST we will perform a scheduled maintenance on all New York and Toronto Servers.
We expect around 25minutes of downtime and/or instability for each machine, the maintenance should be completed by 11:00AM EST.

Your server will come back online automatically and all settings will be kept.


Thank you for your patience and understanding.

Dear Clients,

There is routing issue affecting our London provider causing some users to have packet loss, high latency or to be unable to connect. Our provider is aware of the problem and working on a solution.


Thank you for your patience and understanding.

Dear Clients,

The Florida server move is now confirmed and is scheduled for Thursday the 22nd of October at 9:30AM EST.

The servers will be copied to the new machines at around 9:30AM EST the 22nd and all DNS and IP's will be changed in the system at that time.

If you are using a custom hostname, the address ventXX.light-speed.com or tsXX.light-speed.com to join your server, this address will not work for up to a few hours after the move is initiated, we strongly suggest using the NEW direct IP for about 24 hours.

THE NEW ADDRESS WILL BE:
ts24.light-speed.com/206.51.233.218 WILL BE 66.7.214.176

vent46.light-speed.com/206.51.233.217 WILL BE 66.7.214.177
vent87.light-speed.com/74.50.119.188 WILL BE 66.7.214.178
Vent88.light-speed.com/74.50.119.189 WILL BE 66.7.214.179

*************************************
* UPDATE October 22nd 10:00AM EST
*************************************
The servers are now running on their new IP and connection, all hostname are now pointing to the new address. We will keep the old servers running for about 2 days for a smoother transition and then close them and only the new IP will be available.

Thank you for your patience and understanding

Dear clients,

On October 18th at around 9:30 we will conduct a quick maintenance on ts7.light-speed.com which will require restart. We expect about 5 minutes of downtime and up to 20 minutes of instability.

Thank you for your patience and understanding.

Dear Clients,

For the past few weeks our Florida Connection Provider has been having a lot of network issues and they do not seem to be able to resolve them in a timely manner and we sincerely apologize.

We are extremely disappointed in our provider as they have a very good reputation in the industry and we were expecting more from them.

We thrive in giving the best service as possible and the issues we are having in Florida are unacceptable so we will be changing connection provider for our Florida location as soon as possible. The new connection will result in having to change the IP addresses of the voice servers.

What does it mean?

-We will inform you by e-mail when the move will take place.
-The move will change your server address but not the port number.
-All your settings will be kept.
-We will provide the new IP address in advance.
-For those who have a custom hostname, we recommend using the new server IP that we will provide for about 24 hours once the IP change is initiated. After 24 hours you can go back to using your custom hostname and it should be functional for all your users (some ISPs may take a bit more time)

NOTE: If you wish to be moved to a different location prior to this scheduled move you can contact us on the live chat or in a trouble ticket and we will be happy to move your server.

------------------


Thank you for your patience and understanding

Dear Clients,

Monday morning the 19th of October at around 9:30AM we will be moving vent10 and vent48 to new hardware. The move will take approximatively 10 minutes, during that time your server will be unavailable or unstable.

Thank you for your patience and understanding

Dear Clients,

Tomorrow morning the 16th of October at around 9:30AM we will be moving ts7,vent2 and vent90 to new hardware. The move will take approximatively 10 minutes, during that time your server will be unavailable or unstable.

Thank you for your patience and understanding

Dear Clients,

We have to do a quick network restart on the machine hosting ts7,vent2 and vent90 in Chicago.

Sorry for the inconveniences, we do not anticipate any other restart today but we will have to schedule a maintenance soon to move these servers to their new hardware.


Thank you for your patience and understanding.

Dear Clients,

Theres is currently another network issue affecting our Florida provider, we are very sorry for the inconveniences. Due to these recurring problem we have decided to change to a new connection provider. Please read the following message for more details.

------------------
Dear Clients,

For the past few weeks our Florida Connection Provider has been having a lot of network issues and they do not seem to be able to resolve them in a timely manner and we sincerely apologize.

We are extremely disappointed in our provider as they have a very good reputation in the industry and we were expecting more from them.

We thrive in giving the best service as possible and the issues we are having in Florida are unacceptable so we will be changing connection provider for our Florida location as soon as possible. The new connection will result in having to change the IP addresses of the voice servers.

What does it mean?

-We will inform you by e-mail when the move will take place.
-The move will change your server address but not the port number.
-All your settings will be kept.
-We will provide the new IP address in advance.
-For those who have a custom hostname, we recommend using the new server IP that we will provide for about 24 hours once the IP change is initiated. After 24 hours you can go back to using your custom hostname and it should be functional for all your users (some ISPs may take a bit more time)

NOTE: If you wish to be moved to a different location prior to this scheduled move you can contact us on the live chat or in a trouble ticket and we will be happy to move your server.

------------------


Thank you for your patience and understanding

Dear Clients,

Our London provider scheduled a network maintenance on the 20th - 21st of October, see below for details.


Maintenance Type: Network Maintenance
Expected effect on your service: No network access/Instability
Expected duration: 25 minutes
This will occur between: 23:00 on Tuesday 20th Oct 2009 and 05:00 on Wednesday 21st Oct 2009 (All times are UK)


Thank you for your patience and understanding.

Dear Clients,

On the 15th of October at around midnight BST time our provider will perform a maintenance on their core router. The maintenance will last approximatively 20 minutes, during that time your service will be unavailable or unstable.

Thank you for your patience and understanding.

Dear Clients,

Our machine in Brisbane stopped responding, we are now investigating and we will update this news as soon as we have more information.

UPDATE : This is a network wide issue with the Brisbane provider, they are working on a solution and it should be back to normal shortly.

UPDATE: 9:50 AM EST: Network back to normal

Thank you for your patience and understanding.

Dear Clients,

There is currently a network routing issue affecting our Florida provider causing some users to be unable to connect to the network. They are aware of the problem and working on a solution. We will update this news as soon as we have more information.


************************
For our Ventrilo clients:
*************************
You can start your FREE redundant(backup) server by following these steps:

1. Click "In Control - Server Redundancy" on the left hand side of your Control Panel under the server name
2. Click the "Start Redundant Server" button at the bottom of the page.
3. Wait for the server to start
4. Connect with your Redundant Server IP and Port. One thing to note is that you'll use any passwords that you use to log in to your main server with to join your Redundant Server.
5. The Redundant Server will be disconnected automatically after the Florida servers comes back to normal and you can continue to use your primary server.

UPDATE 10:45 : The network is now back to normal.

Thank you for your patience and understading

Dear Clients,

There is currently a problem with the upstream peers of our Turkey provider causing connectivity issues. They are aware of the problem and working on a solution.

We will update this news as soon as we have more information.


************************
For our Ventrilo clients:
*************************
You can start your FREE redundant(backup) server by following these steps:

1. Click "In Control - Server Redundancy" on the left hand side of your Control Panel under the server name
2. Click the "Start Redundant Server" button at the bottom of the page.
3. Wait for the server to start
4. Connect with your Redundant Server IP and Port. One thing to note is that you'll use any passwords that you use to log in to your main server with to join your Redundant Server.
5. The Redundant Server will be disconnected automatically after the Bursa Turkey server comes back to normal and you can continue to use your primary server.

Thank you for your patience and understanding.

Dear Clients,

There is a network issue affecting our Toronto provider, they are aware of the problem and working on a solution. We will update this news as soon as we have more information.

***************
UPDATE 3:30 AM
***************

There is still some packet loss in the Toronto location however the servers are back up and running. There should be packet loss on the network until they get the issue fixed completely.

************************
For our Ventrilo clients:
*************************
You can start your FREE redundant(backup) server by following these steps:

1. Click "In Control - Server Redundancy" on the left hand side of your Control Panel under the server name
2. Click the "Start Redundant Server" button at the bottom of the page.
3. Wait for the server to start
4. Connect with your Redundant Server IP and Port. One thing to note is that you'll use any passwords that you use to log in to your main server with to join your Redundant Server.
5. The Redundant Server will be disconnected automatically after the Toronto, Canada server comes back to normal and you can continue to use your primary server.


Thank you for your patience and understanding.

Dear Clients,

There is currently a network routing issue affecting our Florida provider causing some users to be unable to connect to the network. They are aware of the problem and working on a solution. We will update this news as soon as we have more information.


Thank you for your patience and understading

Dear Clients,

On October 14th at around 3:00AM our North Carolina provider will be performing a scheduled maintenance on the core routers of the network. During the maintenance expect to experience slow connections and/or intermittent downtime.

Your server will come back online automatically and all settings will be kept.

Thank you for your patience and understanding.

Dear Clients,

Tonight at around 10:30 PM EST we will perform a quick server restart. All servers will come back online automatically and all settings will be kept.

Thank you for your patience and understanding

Dear Clients,

It looks like our Stockholm, Sweden provider is experiencing a yet again another network issue. We will speed up the Sweden server move and make it happen faster then scheduled since they can't get their network to work. As soon as the network is back online we will copy all files to the new location and send an e-mail with more details.


************************
For our Ventrilo clients:
*************************
You can start your FREE redundant(backup) server by following these steps:

1. Click "In Control - Server Redundancy" on the left hand side of your Control Panel under the server name
2. Click the "Start Redundant Server" button at the bottom of the page.
3. Wait for the server to start
4. Connect with your Redundant Server IP and Port. One thing to note is that you'll use any passwords that you use to log in to your main server with to join your Redundant Server.
5. The Redundant Server will be disconnected automatically after the Stockholm Sweden server comes back to normal and you can continue to use your primary server.


Thank you for your patience and understanding

Dear Clients,

There is currently a problem with the upstream peers of our Turkey provider causing connectivity issues. They are aware of the problem and working on a solution.

We will update this news as soon as we have more information.


************************
For our Ventrilo clients:
*************************
You can start your FREE redundant(backup) server by following these steps:

1. Click "In Control - Server Redundancy" on the left hand side of your Control Panel under the server name
2. Click the "Start Redundant Server" button at the bottom of the page.
3. Wait for the server to start
4. Connect with your Redundant Server IP and Port. One thing to note is that you'll use any passwords that you use to log in to your main server with to join your Redundant Server.
5. The Redundant Server will be disconnected automatically after the Bursa Turkey server comes back to normal and you can continue to use your primary server.

Thank you for your patience and understanding.

Dear Clients,

The Stockholm, Sweden move is now confirmed and is scheduled for Monday the 12th of October at 10:30PM EST.

The servers will be copied to the new machines at around 10:30pm EST the 7th and all DNS and IP's will be changed in the system at that time.

If you are using a custom hostname or the address ventXX.light-speed.com to join your server, this address will not work for a few hours after the move is initiated, we strongly suggest using the NEW direct IP for about 24 hours.

THE NEW ADDRESS WILL BE:
ts33.light-speed.com/83.233.30.130 WILL BE 94.247.170.58

vent72.light-speed.com/83.233.30.131 WILL BE 94.247.170.57



Notice: Only the above addresses will be affected

Dear Clients,

It looks like our Stockholm, Sweden provider is experiencing a network issue. We will update this news as soon as we have more information.


************************
For our Ventrilo clients:
*************************
You can start your FREE redundant(backup) server by following these steps:

1. Click "In Control - Server Redundancy" on the left hand side of your Control Panel under the server name
2. Click the "Start Redundant Server" button at the bottom of the page.
3. Wait for the server to start
4. Connect with your Redundant Server IP and Port. One thing to note is that you'll use any passwords that you use to log in to your main server with to join your Redundant Server.
5. The Redundant Server will be disconnected automatically after the sweden server comes back to normal and you can continue to use your primary server.


UPDATE: We decided that we will be moving the servers to a new provider. We sent out an e-mail containing more information. Here is a copy of the e-mail:

Dear Clients,

For the past few weeks our Stockholm, Sweden Connection Provider has been having a lot of network issues and they do not seem to be able to resolve them in a timely manner and we sincerely apologize.

We are extremely disappointed in our provider as they have a very good reputation in the industry and we were expecting more from them.

We thrive in giving the best service as possible and the issues we are having in Stockholm are unacceptable so we will be changing connection provider for our Sweden location as soon as possible. The new connection will result in having to change the IP addresses of the voice servers.

What does it mean?

-We will inform you by e-mail when the move will take place.
-The move will change your server address but not the port number.
-All your settings will be kept.
-We will provide the new IP address in advance.
-For those who have a custom hostname, we recommend using the new server IP that we will provide for about 24 hours once the IP change is initiated. After 24 hours you can go back to using your custom hostname and it should be functional for all your users (some ISPs may take a bit more time)

NOTE: If you wish to be moved to a different location prior to this scheduled move you can contact us on the live chat or in a trouble ticket and we will be happy to move your server.

**UPDATE 10:45AM EST**
Upon discussion with our owners they have decided that we are going to officially shutdown the Stockholm location due to the continuous network problems. We are going to move the servers to our new Sweden provider in Folkenberg. We will have the Stockholm location and the Folkenberg location both active for a few days so the appropriate actions can be taken. If you have any questions regarding the move please feel free to contact us via either Live Chat, Trouble Tickets or sending us an E-Mail and we will be glad to help.

Thanks,
Light-Speed Staff