Website News and Maintenance

Emergency Maintenance Notifcations

September 22nd 08:37 PM EST Asia / Singapore Networking Issue

As of 01:43UTC / 9:40PM EDT all issues have been resolved and services are online.

Latest Update: 23-Sep-2014 00:43 UTC (Sep 22, 2014 08:43PM EDT)
Network engineers have confirmed that a software-related event has left the router in an abnormal state, and are now working to reboot both chassis in order to restore service.

Latest Update: 23-Sep-2014 00:32 UTC (Sep 22, 2014 08:32PM EDT)
Beginning at 23-Sep-2014 00:17 UTC, the front-end customer router fcr01.sng01 began to experience a service disruption. At this time, network engineers are troubleshooting the issue and working to recover service. Customer servers behind this router are experiencing a disruption in front-end public network connectivity as a result of this incident.


ORIGINAL POST:


Dear Clients,

There is currently a networking issue affecting our Asia / Singapore location. We have contacted our connection provider and they are looking into the cause of the issue. We are sorry for any inconvenience that this may be causing you and your group.

We will update this news post as we gather any new information on the matter.

Thank you for your patience.
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