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Emergency Maintenance Notifcations

May 1st 5:12 AM UTC / 3:12 PM AEST - Telstra Networking Issue

Fellow Gamers,

There is currently a networking issue affecting our Australia location. This issue is affecting some Telstra customers who cannot connect to our Australian servers. Some Telstra customers are failing to route properly behind a Telstra specific edge router, between Sydney and Brisbane. We recommend contacting Telstra and reporting this, as the issue is on their end. If affected users are able to provide server traceroutes to Telstra Technical Support, that would be helpful to them in resolving this disruption. Telstra 24x7 Chat:

Users experiencing issues can follow these steps to run a traceroute in Windows:

1.) On the keyboard: press Windows Key + R
2.) Type "cmd" and the Command Prompt will open
3.) Type: tracert (server address). Example: tracert
4.) Allow the traceroute to run

Once it completes, that is the information that Telstra will need.

We are hopeful that Telstra will resolve this issue soon. Thank you for your patience.

-LightSpeed Gaming
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